Privacy Policy

Last updated: November 13, 2026

This Privacy Policy explains how HLL Toys handles information submitted through cn.hll-toys.com. It applies to website inquiries and other interactions with this site.

1. Information You Provide

When you contact us or request a quotation, you may provide your name, company name, email address, phone number, country, project specifications, uploaded design files, and any other details you choose to share.

Information you provide may include business contact details, intended product quantities, artwork, design references, delivery requirements, and correspondence about your project. Please avoid including sensitive personal information in inquiry forms or uploaded files unless it is necessary for your request.

2. How We Use Information

We use submitted information to respond to inquiries, discuss product requirements, prepare quotations, communicate about requested services, and maintain relevant business correspondence. We may also use technical information necessary to operate, maintain, and protect the website.

Business correspondence may also be used to clarify design requirements, arrange sampling discussions, address follow-up questions, and keep a record of decisions relating to a requested project. Where applicable, personal information is handled on a lawful basis such as responding to your request, taking steps toward a business agreement, meeting legal obligations, or pursuing legitimate website security interests.

3. Cookies and Website Technology

The website may use essential cookies and technologies required for functionality, security, or site preferences. Additional cookies or analytics services, if enabled, may collect usage information. You can manage cookies through your browser settings. Any optional analytics or marketing technologies should be described in the site’s cookie notice where applicable.

Depending on the features enabled on the website, technical records may include browser type, device information, approximate location derived from an IP address, visited pages, and error or security logs. The precise cookies and analytics tools in use depend on the website configuration. Where consent is required for non-essential cookies, visitors should be offered an appropriate choice before those technologies are activated.

4. Sharing of Information

Information may be accessible to authorized personnel and service providers involved in website hosting, email delivery, security, and handling your inquiry. We do not intend to disclose inquiry information publicly. We may disclose information when required by applicable law.

Service providers may process information only to the extent necessary for their relevant services, such as delivering an email or maintaining the website. If project information needs to be shared with a production or logistics partner, the scope of that sharing should be limited to what is reasonably necessary for the requested work. Information may also be disclosed in response to a valid legal requirement.

5. Storage and Security

We take reasonable steps to safeguard information submitted through the website. No internet transmission or storage system is completely secure. We retain information for as long as reasonably needed for the purposes described here, subject to applicable legal obligations.

Examples of safeguards that may be relevant include access controls, software updates, account security, and restricted handling of submitted project files. Retention periods can vary according to the type of inquiry, ongoing business relationship, and applicable accounting or legal requirements. When information is no longer needed, it should be deleted or otherwise handled securely in accordance with applicable obligations.

6. International Communications

HLL Toys operates in China and works with international customers. Information submitted through this website may be processed or accessed in China or other locations where our website and communication service providers operate, subject to applicable requirements.

Because international inquiries may involve email, hosting, and other technology providers operating across borders, personal information may be transferred between countries. Privacy protections and legal rights can differ by location. Where applicable law requires additional safeguards or disclosures for international transfers, those requirements should be followed.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information you have submitted. We will review requests in accordance with applicable laws and any necessary recordkeeping obligations.

Depending on where you live and which laws apply, you may also have rights to object to certain processing, restrict use of information, withdraw consent where processing relies on consent, or raise a concern with a relevant data-protection authority. To help locate your information, please describe the inquiry or correspondence involved when contacting us. We may need to verify a request before acting on it.

8. External Websites

Our website may contain links to third-party services or websites. Their privacy practices are governed by their own policies.

If you follow a link to a social media platform, map provider, or another external service, that service may collect information under its own terms and privacy policy. We encourage visitors to review those policies before submitting personal details on third-party websites.

9. Updates to This Policy

We may revise this policy when our website practices or legal requirements change. Any updated version will be posted on this page with a revised date.

10. Contact Us

For questions about this policy or information submitted through our website, please email support@hll-toys.com or visit our Contact Us page.